Cornish Coastal Candles
2 Bessy Beneath Cottages
Ruan High Lanes
Mon - Fri
9:00 am – 5:30 pm
9:00 am – 4:00 pm
If for any reason you are not completely happy with your purchase, we ask that you return the unused goods to us in their original condition within 14 days of receipt.
We will be happy to offer you an exchange or if you prefer a refund.
Refund will be made to the same form of payment used provided that the products are returned unused and complete in the original packaging.
You will need to return the goods to us by recorded post at your own cost, unless the item is faulty.
Until the goods are received back, they will remain the customer’s responsibility.
If your goods arrive damaged We ask that you contact us by email within 48 hours of receipt.
Damaged items and packaging must be kept until the problem has been reported and a return agreed.
Cancelling an order
You have the statutory right to cancel your order at any time and receive a full refund prior to your order being processed (please note that orders are usually processed within 48 hours).
Please email email@example.com your name, address and order number.
You also have the statutory right to withdraw from the order after it has been dispatched. You have 14 working days beginning the day after receipt of goods to cancel the purchase. To do this please contact firstname.lastname@example.org with your name, address and order number.
Please return the goods to us by recorded post at your own cost.
Until we safely receive returned parcels they will remain the customer’s responsibility.
Cornish Coastal Candles are pleased to offer free delivery on orders over £40.
This will be applied at the checkout.
Free delivery is available for to mainland UK addresses only.
Delivery will be within 3-5 working days but during busier periods such as Christmas, we ask customers to allow slightly longer.
If for any reason your order is delayed, we will contact you as soon as possible to let you know.
Orders over £40 – by Courier Service 3-5 working days – FREE
Orders under £40 - Courier Service or Royal Mail up 3 - 5 working days – £3.20
Please note: We do not currently ship outside of the UK.
If you have any questions about your delivery please contact us by email at email@example.com